Privacy Policy
Last updated: 2 September 2026
TecoFize Private Limited ("TecoFize", "we", "us", "our") respects your privacy. This policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices and rights you have.
It applies to:
- www.tecofize.com - our website
- Our social media and messaging channels - our Instagram professional account (@tecofize), our Facebook Page, and our WhatsApp Business number
- The internal messaging console our team uses to read and respond to those messages
If you do not agree with this policy, please do not use our website or contact us through these channels.
1. Who we are
TecoFize Private Limited is the data controller (in India, the data fiduciary) responsible for the personal information described in this policy.
Corporate Identity Number (CIN): U72900TN2020PTC140095
Registered address: 56 (26), Thiruvalluvarpet, Mandaveli, Chennai, Tamil Nadu 600028, India
Contact for privacy matters: contact@tecofize.com
2. Information we collect
2.1 Information you give us directly
- When you use the chat assistant on our website - your name, email address and phone number where you provide them, and the messages you send in the chat. Your chat messages are processed by Amazon Bedrock, an artificial intelligence service provided by Amazon Web Services, to generate replies - see Section 4.
- When you book a meeting with us - our website uses Calendly to schedule meetings. When you book, you provide your name, email address and chosen time directly to Calendly, and we receive those booking details.
- When you comment on our Instagram or Facebook posts - your username, the identifier the platform assigns for our account, the text of your comment, and when you posted it
- When you message us on Instagram, Facebook or WhatsApp - the identifier the platform assigns for our account, your WhatsApp phone number where applicable, the content of your message including any images, video, audio or files you send, and message metadata such as timestamps, read receipts, reactions, and whether you later deleted a message
- When you submit a Facebook Lead Ads form - the answers you provide, which may include your name, email address and phone number
- When you call our WhatsApp Business number - call metadata such as the number, time and duration. We do not record the audio of these calls.
2.2 Information collected automatically
When you visit our website, some information is collected automatically:
- Server and log information - your IP address, the date and time of your request, the pages requested, HTTP status and referring page
- Browser and device information - browser type and version, operating system, language preference, and screen or device characteristics
- Usage information - which pages you view, how long you spend on them, and how you arrived at the site
- Cookies and similar technologies - our website uses:
- Google Analytics 4 (measurement ID
G-EFM0LM0KP0), which sets cookies to measure how visitors find and use the site - the LinkedIn Insight Tag (partner ID
9910921), which LinkedIn uses to measure our campaigns and to show you TecoFize advertising on LinkedIn - Calendly, which sets cookies needed for its booking widget to work
- Google Analytics 4 (measurement ID
We do not use a Meta Pixel on our website.
2.3 Information from Meta
When you contact us through Instagram, Facebook or WhatsApp, Meta passes us only the information needed to receive and answer your message, as described in Section 2.1. We do not access your profile, your friends or contacts, your other conversations, or anything you have not directed at TecoFize.
How we use artificial intelligence to reply. To help us respond quickly, the content of your message may be processed by an artificial intelligence service - Amazon Bedrock, part of Amazon Web Services - which suggests a draft reply. A member of our team reviews every suggested reply and decides whether to send it - no message is sent to you automatically. The AI service processes your message on our instructions only, and does not use it for its own purposes.
3. How and why we use this information
| What we use it for | Information used |
|---|---|
| Reading and responding to your messages, comments and enquiries | Section 2.1 and Section 2.3 |
| Following up on a sales or support enquiry you started | Section 2.1 and Section 2.3 |
| Operating, securing and troubleshooting our website and systems | Section 2.2 |
| Understanding which parts of our website are useful, so we can improve them | Section 2.2 |
| Meeting our legal, regulatory and record-keeping obligations | As applicable |
| Sending you marketing communications, where you have asked to receive them | Your email address, where you opted in |
| Measuring our advertising and showing you TecoFize advertising on LinkedIn | Section 2.2 (LinkedIn Insight Tag) |
| Scheduling and confirming meetings you book with us | Section 2.1 (Calendly) |
| Answering your questions through the chat assistant on our website | Section 2.1 (chat assistant) |
We do not sell your personal information. We do not use the information you send us through Instagram, Facebook or WhatsApp to build advertising profiles, and we do not share it with third parties for their own marketing.
Legal bases
Where the laws of your country require a legal basis for processing (for example the GDPR in the EU and UK), we rely on:
- Consent - for marketing communications and non-essential cookies. You may withdraw consent at any time.
- Legitimate interests - responding to your enquiry, keeping our systems secure, and understanding how our website is used.
- Legal obligation - where we are required by law to retain or disclose information.
In India, we process personal data under the Digital Personal Data Protection Act, 2023, on the basis of your consent or for the legitimate uses that Act permits.
Marketing communications
We send marketing emails only to people who have asked to receive them. We will not add you to a marketing list simply because you contacted us with an enquiry, booked a meeting, or messaged us on Instagram, Facebook or WhatsApp.
Every marketing email includes an unsubscribe link. You can also email contact@tecofize.com at any time to be removed. Unsubscribing from marketing does not stop us replying to your enquiries.
4. Who we share it with
We share personal information only as follows:
- Our staff - TecoFize personnel who respond to enquiries, on a need-to-know basis.
- Service providers who process data on our behalf - Amazon Web Services (AWS), which provides the cloud infrastructure our website and systems run on; Google, for website analytics; LinkedIn, for advertising measurement; and Calendly, for meeting scheduling; Amazon Bedrock (also part of AWS), which processes messages you send us - through our website chat assistant and through Instagram, Facebook and WhatsApp - to suggest draft replies for our team to review. AWS states that Amazon Bedrock does not store your prompts, does not use them to train any models, and does not share them with model providers or other third parties. These providers act only on our instructions and may not use your information for their own purposes, except where they act as independent controllers under their own privacy policies - as Google, LinkedIn and Calendly do for parts of their services.
- Meta Platforms - Instagram, Facebook and WhatsApp process your messages under their own privacy policies, which we do not control. Please refer to Meta's Privacy Policy for how they handle your data.
- Where required by law - to comply with a legal obligation, court order or lawful request from a public authority, or to establish, exercise or defend legal claims.
5. International transfers
Our systems are hosted on Amazon Web Services (AWS) in the Asia Pacific (Mumbai) region (ap-south-1), so your messages and enquiries are stored in India.
AI processing happens in the United States. When our chat assistant generates a reply, or when we use AI to draft a response to your Instagram, Facebook or WhatsApp message, the content of that message is sent to Amazon Bedrock in the US East (Ohio) region. It is processed there and the result returned to us; AWS states that Bedrock does not store your prompts, train on them, or share them with model providers.
This is a transfer of your information outside India. We rely on Amazon Web Services' contractual data protection commitments, including standard contractual clauses where these apply, to keep it protected.
Some of the services we use operate internationally, and information handled by them may be processed outside India - including Google (website analytics), LinkedIn (advertising measurement) and Calendly (meeting scheduling). Where information is transferred outside your country, we take steps to ensure it remains protected by appropriate safeguards, such as standard contractual clauses where these apply.
6. How long we keep it
| Information | Retention |
|---|---|
| Messages, comments and enquiries in our messaging console | Held in temporary memory only, not written to a database, and cleared automatically when the service restarts. We keep no long-term archive of message or comment content. |
| Enquiries received by email or website form | Up to 24 months after our last contact with you, then deleted |
| Facebook Lead Ads submissions | Up to 24 months after submission, then deleted |
| Website chat assistant conversations | Up to 12 months, then deleted |
| Website server logs | Up to 90 days |
| Application and system logs | Up to 30 days - these record technical events such as errors and request metadata, and are used only to keep the service working |
| WhatsApp call audio | Not recorded. |
Where we no longer need your information, we delete it or anonymise it so it can no longer be linked to you.
7. Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate or incomplete
- Delete your personal information - see Section 8
- Object to or restrict how we process it
- Withdraw consent at any time, where we relied on consent
- Receive a copy of information you provided, in a portable format
- Complain to your data protection authority. In India this is the Data Protection Board; in the EU or UK, your local supervisory authority.
We will not treat you differently for exercising any of these rights.
8. How to request deletion of your data
Email contact@tecofize.com with the subject line "Data deletion request", from the email address you contacted us with - or send us a message on the same channel you used (Instagram, Facebook or WhatsApp) and ask us to delete your data.
Please tell us which channel you contacted us on, so we can find your information. We may ask you to confirm your identity before acting, to make sure we do not delete someone else's data.
We will confirm and complete your request within 30 days.
You can also delete your own comments and messages directly on Instagram, Facebook or WhatsApp at any time. Deleting a message on Instagram also notifies our console, which reflects the deletion.
9. How we protect your information
Access to personal information is restricted to authorised TecoFize personnel. Credentials used to connect to Meta's platforms are stored securely, are never shared, and are never exposed to anyone outside TecoFize. We use encrypted connections (HTTPS) for our website and for all communication with Meta's systems.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security - but we take these obligations seriously and review our practices regularly.
10. Children
Our website and services are not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us and we will delete it.
11. Links to other websites
Our website and social media profiles may link to sites we do not operate. This policy does not apply to those sites, and we are not responsible for their privacy practices. Please read their policies before providing them with personal information.
12. Changes to this policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. If the changes are significant, we will make that clear on our website.
13. Contact us
TecoFize Private Limited
CIN: U72900TN2020PTC140095
56 (26), Thiruvalluvarpet, Mandaveli
Chennai, Tamil Nadu 600028, India
Privacy contact: contact@tecofize.com
If you have a question or complaint about how we handle your personal information, contact us at the address above and we will respond.